Call Centre Managers: How Maslow's Hierachy Of Needs Can Help You Retain Staff

In 2009, the Australian call centre industry employed more than 250,000 people. While some Australian companies have closed or downsized their onshore operations, many Australian call centres continue to thrive, but staff turnover in the industry remains a challenge. At around 16 percent per year, staff resignations in Australian call centres are lower than their American counterparts, but retention and quality recruitment are still a big issue for call centre managers. [Read More]

How To Cut Back On Colour Printing Costs: Advice For Office Managers

Printed colour paper is often one of the most wasteful expenses a busy office can incur. Inefficient technology, bad processes and lazy working practices allow colour paper waste to quickly build up, and if you have calculated the average cost per page, you'll quickly want to do something about it. Everyone in the office has an important role to play, but office managers can lead the way in this particular area of cost reduction. [Read More]

The Dos and Don'ts of Storing Clothing

Whether you look after your own independent fashion boutique, you have an online apparel retail store, or you have a neighbourhood vintage clothing shop, you always want to make sure that you have ample space to store the most valuable possessions in your business – the clothes you are going to sell. The simple reason that you need commercial storage for your clothes is that a rented storage space is going to be cheaper than investing in a shop space with lots of storage. [Read More]